Terms and conditions of use
These General Terms and Conditions of Sale are valid from 26 October 2021
General Conditions of Sale “UNUSLAB.IT”, managed and distributed by Unuslab S.r.l.
INTRODUCTION– unuslab.it (hereinafter referred to as “Site”) is an Internet “Site” of B2C E-commerce – Business to Consumer that addresses the private “Customer” user (hereinafter referred to as “Customer”) by publishing product catalogs of third party suppliers for sale via the Internet.
Pursuant to and for the purposes of art. 7 del D.L.vo 9 aprile 2003, n. 70, informs the buyer that the goods / services covered by this contract are presented by Unuslab S.r.l. (hereinafter referred to as “Unuslab S.r.l”), with registered office in: Via Flaminia km 186 – Gualdo Tadino (PG) – VAT number 03713230542 n ° R.E.A PG -308746.
All communications or requests for information can be sent to the above address or sent by e-mail by writing to: info@unuslab.it, one of the operators of “Unuslab S.r.l.” will contact the “Customer” who left the message as soon as possible. Copy of these General Conditions of Sale, pursuant to art. 12 comma n. 3 del D.L.vo 9 aprile 2003, n. 70, it can be copied and saved on the “Client” computer.
ART. 1 – Mandatory general information to the “Customer”
These general terms and conditions are intended to govern all relations between “Unuslab S.r.l.”, the company that holds the rights to use the “Site” and the “Customer”. These general conditions of contract form an integral and substantial part of every proposal, order and confirmation of the purchase order of the products by the “Customer”.
“Unuslab S.r.l.” may update or modify these general terms and conditions at any time, also but not only in consideration of any regulatory changes. The new general conditions of contract will be valid and effective from the date of publication on the “Site”, for contracts stipulated after that date. In any case, since these are distance sales contracts governed by the Consumer Code (Legislative Decree 206 of 6/09/2005) and by Legislative Decree 70 del 9/04/2003, the “Customer” will enjoy all the protections provided for by these regulations and subsequent amendments. The Products purchased on the “Site” are sold by Unuslab S.r.l.,: Via Flaminia km 186 – Gualdo Tadino (PG) – VAT number 03713230542.
ART. 2 – “Customer” registration
In order to be able to subscribe to the “Site” services, users must register and accept the General Conditions of Sale provided for in this document. The purchases proposed by “Unuslab S.r.l.” in the portal of its “Site” are reserved for private consumer users, as defined by Art. 3 of the Consumer Code (Legislative Decree 206 of 6/09/2005), or natural persons acting for purposes unrelated to any business or professional activity carried out. Therefore “Unuslab S.r.l.” invites all subjects not falling within the definition of private consumers or users to refrain from registering. Companies or professional customers are invited to contact “Unuslab S.r.l.” directly by writing to the e-mail address: info@unuslab.it. The provision of the data requested at the time of registration is mandatory for the “Customer” as it is strictly functional to the performance of the same. Any refusal to supply them will make it impossible for “Unuslab S.r.l.” to activate the services and carry out any related activities. The “Customer” agrees to receive from “Unuslab S.r.l.”, at the e-mail address indicated at the time of registration, communications and commercial proposals relating and / or connected to the services of “Unuslab S.r.l.” and in particular its own Newsletter. At any time the “Customer”, by clicking on the appropriate link at the bottom of the commercial communication, may request not to receive further communications.
ART. 3 – Contract for the purchase and sale of the Products
In order to comply with Legislative Decree 70 del 9/04/2003, laying down provisions on electronic commerce, “Unuslab S.r.l.” informs the “Customer” that to conclude the contract for the purchase and sale of the Products on the “Site”, the “Customer” must fill out an order form in electronic format and send it to “Unuslab Srl”, electronically, following the instructions that will appear from time to time on the “Site” and which will accompany the various stages of the purchase. In the event that the “Customer” specifically wishes to receive an invoice, he must fill in the appropriate spaces in the order note complete with tax address, tax code and VAT number. The contract is concluded when “Unuslab S.r.l.” register the order form, after verifying the correctness of the data relating to the order and payment. Before proceeding with the transmission of the order form, the “Customer” will be able to identify and correct any errors relating to the data entered by following the instructions that will accompany the various stages of the purchase indicated on the “Site” from time to time. Registered the order form, “Unuslab S.r.l.” will send the “Customer” to the e-mail address indicated in the registration the order confirmation and the payment receipt via e-mail. It is recommended to keep the e-mail received as proof of purchase. The order form will be filed in the database of “Unuslab S.r.l.” and associated with the “Customer” registry for the time necessary to process the order and, in any case, within the terms of the law. To access his order form, the “Customer” can consult the “Orders archive – Wish List” section of the “Site” using the Password and User ID assigned to him at the time of registration, where he will find the list of all orders to made him. In the order note, before confirming the order, the quantities, codes and descriptions of the individual products and services, the prices, any taxes and fees will be indicated. The technical descriptions, models, materials, sizes and colors of the products will correspond to the individual codes as per the technical presentation of the individual product and its variants. For each product or type of product, at the time of insertion in the “shopping cart”, they will be indicated, as required by Art. 52 of the Consumer Code (Legislative Decree 206 of 6/09/2005), the additional costs of delivery and packaging, the methods of payment and the applicability to the Contract of these General Conditions of Sale. It may happen that the ordered product is no longer available after the purchase order. In this case, the “Customer” will be refunded the price paid, in any case no later than 30 days from the date of payment, with retroactive value on that date. In the event that a “Customer” has placed orders for several products and only some of them are available, “Unuslab S.r.l.” will have the right to make even a partial delivery.
ART. 4 – Product Price and Payment Methods
The price of the products published on the “Site” includes VAT. Before the purchase it will be possible for the buyer to view the amount of the shipping costs charged to him. Payment can be made via paypal account or bank transfer. The credit card details are entered directly on the pages of the banking partner of “Unuslab Srl”, and are transmitted to the bank’s servers in encrypted form according to the 128-bit SSL (Secure Socket Layer) standard, one of the most advanced protection systems and effective currently available. For greater security, only the banking partner has access to the data of the card used for payment, while “Unuslab S.r.l.” has no possibility of knowing or storing such data. By selecting the “Pay” button during the purchase process, the “Customer” declares to fully and unreservedly accept all of these General Conditions of Sale.
ART. 5 – Orders
Product purchase orders will be processed only after receipt by “Unuslab S.r.l.” confirmation of payment of the total amount due, consisting of the purchase price of the products including shipping costs, the products remain the property of “Unuslab S.r.l.” until the total settlement of the amount due.
If the payment is made by cash on delivery, the purchase orders will be processed. “Unuslab S.r.l.” reserves the right to refuse orders from “Customers” who do not give sufficient guarantees of solvency or with whom disputes are pending and / or who present anomalous purchasing behavior. “Unuslab S.r.l.” reserves the right to limit the number of products that can be purchased by each “Customer” and to determine a maximum amount of expenditure for each of them. In case of unavailability of the ordered product, the buyer will be informed by e-mail and the provisions of the previous one will apply Art. 3. Once the purchase order has been confirmed, the “Customer” will be able to check the details at any time on the relative web page, “Unuslab S.r.l.” therefore makes himself available to facilitate this acknowledgment even if the product in question has been temporarily taken out of the catalog after the “Customer” order has been placed.
ART. 6 – Product Guarantee and Product Conformity Guarantee
“Unuslab S.r.l.” undertakes to supply products corresponding to the published product sheets, compliant with their technical specifications and current regulations, free of flaws or defects. The products will always and in any case be of “first choice”, unless the contrary is clearly and previously highlighted. The warranty terms of the products will start from the day of delivery of the products to the “Customer”. In case of lack of conformity of the purchased products, the “Customer” has the right to replace the product, without any additional expense, where this is possible in relation to the number of copies still available for sale and unless the replacement is not excessively expensive for “Unuslab Srl” in consideration of the extent of this defect and the value that the asset would have, if there were no lack of conformity. Alternatively, the buyer has the right, at his choice, to an appropriate reduction in the price or to terminate the contract. In the event of termination of the Agreement, “Unuslab S.r.l.” will return the price paid by the “Customer”, in addition to the shipping costs no later than 30 (thirty) days from the date of communication of the termination. In the event of a price reduction, “Unuslab S.r.l.” will return the amount of the reduction, in the same terms as above. In any case, the amount of the refund will be communicated to the “Customer” by e-mail and credited to the same according to the agreements that will intervene between the Parties. The “Customer” must agree with the Customer Service of “Unuslab S.r.l.” the methods of shipping the goods.
The warranties relating to the products sold are those provided directly by the manufacturer. The “Customer” must report to “Unuslab S.r.l.” any lack of conformity (obvious defects) of the products, under penalty of forfeiture, within 15 (fifteen) days from the date of delivery. In the event of hidden defects, the terms of the law will apply. The guarantee of conformity will not be applicable to products repaired, modified or in any way altered by the “Customer”. “Unuslab S.r.l.” is not liable in the event of damage, of any nature whatsoever, deriving from improper installation and / or use of the product and / or not in accordance with the instructions provided by the manufacturer as well as in the event of damage deriving from unforeseeable circumstances or force majeure.
The images and colors of the products published on the “Site” may differ from the real ones due to the local settings of the systems and / or tools used by the “Customers” for their display. In addition to the aforementioned guarantees, purchases made through the circuits managed by “Unuslab S.r.l.” they are also responsible for the “Product conformity guarantee”, in fact “Unuslab S.r.l.” responds to the “Customer” for any lack of conformity of the purchased goods pursuant to and for the purposes of the provisions of the Consumer Code (Title III – Legal guarantee of conformity and commercial guarantees for consumer goods, CHAPTER I Of the sale of consumption, in articles 128 et seq. of Legislative Decree 22.07.2005 n. 206), provided that it exists at the time of delivery of the goods and manifested itself within a period of two years from the moment of receipt of the goods and provided that it is not a known defect by the “Customer” at the time of signing the purchase contract. Any defect must be communicated to “Unuslab S.r.l.” within two months of its discovery, by sending registered letter to. r. at the address referred to in ART. 1. The date of the postmark of dispatch of the registered letter will be valid between the parties.
ART. 7 – Intellectual property and copyright
“Unuslab S.r.l.” reserves all rights to the texts, works, illustrations and images reproduced on the web pages of the “Site” in accordance with the provisions of the Civil Code and the Laws for the protection of copyrights as well as in accordance with Intellectual Property . In this regard and in accordance with the provisions of the law on intellectual property, the use is authorized only for private use unless otherwise specified as described above. Any other use is intended as a forgery and is sanctioned in accordance with the Intellectual Property, except with the prior written authorization of “Unuslab S.r.l.”. All total or partial reproductions of the catalogs published and associated with the “Site” are strictly prohibited.
ART. 8 – Order fulfillment, product delivery, documentation and packaging
The fulfillment of orders usually takes place within 15 days from the date of confirmation of the same, subject to availability of the goods, where delays in delivery occur, these will be communicated to the customer using the email indicated in the order and in any case unless otherwise agreed with the customer. over 30 days, in the impossibility of making the delivery, after which “Unuslab Srl” will refund the full amount based on the payment procedure chosen by the customer.
“Unuslab S.r.l.” will deliver at the expense of the “Customer” through its own shipper with an agreed courier, in the place indicated by the “Customer” when filling in the order note.
Upon delivery of the products, the “Customer” must check:
– that the number of packages delivered corresponds to what is indicated in the transport document;
– that the product indicated on the packaging corresponds to that actually indicated in the order confirmation;
– that the packaging is intact, not damaged or wet or otherwise altered.
Any damage or mismatch in the number of packages or information must be immediately reported to the courier who makes the delivery.
In the absence of the recipient at the time of delivery, a notice will be left and the “Customer” must personally contact the courier or forwarder as soon as possible in order to agree on the delivery methods. In the event that the “Customer” does not do so, he will be held responsible for the costs of shipping, storage and recovery of the products.
“Unuslab S.r.l.” is not responsible for delayed or non-delivery due to force majeure or unforeseeable circumstances. The products will be delivered in the packaging normally used, complete with their documentation such as, by way of example, the instruction manuals. Delivery takes place by trusted freight forwarders and / or couriers at the shipping cost indicated on the screen during the completion of the order, calculated according to the weight, volume and destination of the goods. The cost of shipping is borne by the buyer, according to the rates and costs indicated.
ART. 9 – Right of withdrawal
Since these are distance sales contracts governed by the Consumer Code (Legislative Decree 206 of 6/09/2005), the “Customer” enjoys the right of withdrawal, which consists of the right to return the purchased product and the consequent refund of the purchase price. The right of withdrawal must be exercised under penalty of forfeiture within and no later than 15 (fifteen) working days from the date of receipt of the product without any penalty and without the need to specify the reason. To exercise this right, the “Customer” must send, within the deadline, a communication to the address indicated in ART. 1 exclusively by registered letter with acknowledgment of receipt, it is specified that communications sent by ordinary e-mails, telephone messages (SMS), WhatsApp or other types of messaging cannot be taken into consideration as they are not covered by law. Received the communication by registered letter with acknowledgment of receipt “Unuslab S.r.l.” will contact the “Customer” within 2 working days by sending a return form with the relevant authorization number using the e-mail address indicated in the order. The products subject to the withdrawal must be sent to “Unuslab S.r.l.” no later than 48 hours from obtaining the return authorization number and reaching “Unuslab Srl”, complete with a copy of the return form (which, as stated above, “Unuslab Srl” will have sent the “Customer” via E-mail together with the return authorization code). “Unuslab S.r.l.” reserves the right not to accept the return of products without the return authorization code. Within 30 (thirty) days from the date of communication of the exercise of the right of withdrawal, “Unuslab S.r.l.” will return the price paid by the “Customer”, in addition to the shipping costs for sending the order, but not the return costs which, as specified below, remain the responsibility of the “Customer”. With the receipt by “Unuslab S.r.l.” of the return, the parties will be released from their respective contractual obligations, without prejudice to those of returning the products and restitution of the price, with nothing else to claim from both parties. As foreseen by the Art. 67 of the Consumer Code (Legislative Decree 206 of 6/09/2005), the substantial integrity of the products is an essential condition for exercising the right of withdrawal. The “Customer” must carry out the shipment at his own expense by returning the goods intact and in its original wrapping or wrapping complete with any documentation and accessory equipment (the right of withdrawal does not apply to sealed products once opened), to limit damage to the package original, we recommend when possible, to put it in a second box, on which to write down the return number (return authorization code); in all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided.
The shipment, up to the certificate of receipt in our warehouse, is under the full responsibility of the “Customer”, “Unuslab S.r.l.” therefore it is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
ART. 10 – Liability and cause of force majeure
“Unuslab S.r.l.” will not be liable towards the “Customer” or third parties in relation to damages, losses and costs incurred as a result of the non-execution of the contract, having the “Customer” only entitled to a refund of the price paid.
Likewise, “Unuslab S.r.l.” is not responsible for any fraudulent or illegal use that may be made by third parties, credit cards and other means of payment, upon payment of the products. “Unuslab S.r.l.” in fact, at no time during the purchase procedure, is he able to know the credit card number which, by opening a secure connection (SSL protocol), is transmitted directly to the credit institution which he will use for online transactions . In the event of force majeure, the non-performing party will not be held responsible for the non-fulfillment, provided that it has done what is reasonably necessary to comply despite the cause of force majeure. Force majeure will be considered any event that occurs, unforeseeable and beyond the control of one or both Parties (such as, but not limited to, war events, riots, fires, floods, earthquakes and other natural disasters, strikes, orders o prohibitions by national and international authorities) such as to prevent the correct fulfillment of the obligations assumed.
ART. 11 – Treatment of personal data. Privacy policy pursuant to GDPR – EU regulation 2016/679
According to the regulation, the processing of data will be based on principles of correctness, lawfulness and transparency, protecting the confidentiality and rights of the subscriber. With reference to the provisions, “Unuslab S.r.l.” informs that:
a) the personal data provided by the “Customer”, or otherwise acquired as part of the activity of “Unuslab S.r.l.”, may be processed by “Unuslab S.r.l.”, and in particular
– its own information system, in compliance with the aforementioned legislation, for institutional and administrative purposes
– to execute the contractually agreed service and any accessory devices required, in organizing, managing and carrying out the performance of these “Unuslab S.r.l.” may provide the data to third parties such as its “Business Partners” suppliers of the products that will be marketed; its own Customer Service, even if managed in outsourcing; the logistics center responsible for packaging the products; ; to the carriers responsible for the delivery of the products; to other companies of which “Unuslab S.r.l.” makes use or will make use of for the provision of its services, such as collaborators for data entry activities and for the compilation of catalogs that will be published online.
– to fulfill legal obligations or other obligations required by the competent Authorities
– to protect the rights of “Unuslab S.r.l.” and its representatives and / or appointees in court;
b) the treatment that “Unuslab S.r.l.” intends to carry out:
– it will be carried out in the following ways: computerized / manual;
– it may also be carried out by subjects who are granted the right to access the personal data of the “Customer” by law or secondary and / or community regulations.
c) the data will be stored by “Unuslab S.r.l.” for the time prescribed by law; the data, except as strictly necessary for the correct execution of the supply contract, will not be disclosed to other subjects unless expressly asking the “Customer” for the consent.
“Unuslab S.r.l.” also informs that the communication of data is essential but not mandatory and any refusal does not entail consequences, but could cause the non-fulfillment of the obligations assumed by “Unuslab S.r.l.” for the provision of the requested service.
The data controller is Unuslab S.r.l. with registered office in Gualdo Tadino (PG) Via Flaminia km 186-, to which the “Customer” can contact to assert his rights as required by law.
1. The interested party has the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet recorded, and their communication in an intelligible form.
2. The interested party has the right to obtain the indication:
a) the origin of the personal data;
b) the purposes and methods of the processing;
c) of the logic applied in case of treatment carried out with the aid of electronic instruments;
d) the identity of the owner, manager and the designated representative
e) the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as appointed representative in the State, managers or agents.
3. The interested party has the right to obtain:
a) updating, rectification or, when interested, integration of data;
b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including data which need not be kept for the purposes for which the data were collected or subsequently processed;
c) certification that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment proves impossible or involves the use of means manifestly disproportionate to the protected right .
4. The interested party has the right to object, in whole or in part:
a) for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection;
b) to the processing of personal data concerning him for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication.
ART. 12 – Applicable law and competent court
This contract must be understood as interpreted and regulated in accordance with Italian law. For anything not expressly regulated by this contract, the provisions of the Civil Code on the subject will apply. For any dispute relating to the interpretation and / or execution of this contract, the Court of Perugia will have exclusive jurisdiction.
Cookie Policy of www.unuslab.it
Cookies consist of portions of code installed in the browser in the provision of the service according to the purposes described. Some of the purposes for which cookies are installed may also require the customer’s consent.
When the installation of Cookies takes place on the basis of consent, this consent can be freely revoked at any time by following the instructions contained in this document.
Technical and aggregate statistical cookies
Activities strictly necessary for operation
Activities for saving preferences, optimization and statistics
Other types of cookies or third-party tools that could install them
Some of the services listed below collect statistics in aggregate and anonymous form and may not require the customer’s consent or may be managed directly by Unuslab S.r.l. depending on what is described – without the help of third parties.
If among the tools indicated below there are services managed by third parties, these could – in addition to what is specified and also without the knowledge of Unuslab S.r.l. perform customer tracking activities. For detailed information on this, it is advisable to consult the privacy policies of the services listed.
Comment on the contents
Interaction with social networks and external platforms
Statistics
How can I express consent to the installation of Cookies?
In addition to what is indicated in this document, the customer can manage preferences relating to cookies directly within their browser and prevent – for example – third parties from installing them. Through the browser preferences it is also possible to delete the Cookies installed in the past, including the Cookie in which the consent to the installation of Cookies by this site is eventually saved. The customer can find information on how to manage cookies with some of the most popular browsers, for example at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Internet Explorer.
With reference to Cookies installed by third parties, the customer can also manage their settings and withdraw consent by visiting the relative link (if available), using the tools described in the third party’s privacy policy or by contacting the same directly.
Unuslab S.r.l., therefore, advises Users to use these resources in addition to the information provided in this document.
Data Controller
Unuslab S.r.l. Via Flaminia km 186, Gualdo Tadino (PG)
Since the installation of third-party Cookies and other tracking systems through the services used within this Website cannot be technically controlled by Unuslab Srl, any specific references to Cookies and tracking systems installed by third parties parts is to be considered indicative. To obtain complete information, the customer is invited to consult the privacy policy of any third party services listed in this document.
Given the objective complexity of identifying technologies based on Cookies, the customer is invited to contact Unuslab S.r.l. should you wish to receive any further information on the use of the Cookies themselves through this Website